Page 122 - European-Tours_2025-26

General Sales Conditions of Travel Europe

When booking a program with Travel Europe it is assumed that the following general sales conditions have
been accepted:

1. PRICES the time and the day of visits. hotel has the availability, which is limited. Although there
All prices are indicated in Euro. They are per person net Validity of the excursion package 2024: 01.04.2024 – are price supplements for single bedrooms, these rooms
(except where mentioned otherwise) on the basis of a 31.10.2024 may be smaller than double bedrooms and do not have
double room and include all services mentioned. If drinks Please consider that program changes may arise from the same furnishing. A maximum of 10% of all registered
are included, it means one standard glass of wine / beer / the dates and hours of business of our services providers. persons per group can be booked in a single room. Above
juice or mineral water according to local serving volumes Travel Europe employees will do their best to satisfy your 10%, there is the possibility to book a double room for
(except where mentioned otherwise), per person per meal. wishes and demands. single use which means that the single room supplement
In order to guarantee the prices a minimum number of full 1.6 Prices for concert tickets has to be multiplied by 2.
paying passengers is obligatory (according to price table). In order to guarantee tickets for big musical events, Travel 2.2 Twin Rooms
The prices are valid until 31.03.2024 for all winter pro- Europe may have to buy tickets in sales offices. Prices Upon request, the hotels offered by Travel Europe will
grams 2023/24, from 01.04.2024 – 31.10.2024 for all may therefore be superior to the tickets’ face value. provide twin-bedded rooms. Nevertheless, please consi-
summer programs 2024, from 01.11.2024 – 31.03.2025 1.7 Catering der that many hotels only have a very small number of
for all winter programs 2024/25 and from 01.04.2025 – Travel Europe will arrange special menu sequences with twin rooms available and therefore the accommodation
31.10.2025 for all summer programs 2025. all partner hotels and restaurants for the catering of the in the mentioned room cannot be guaranteed by Travel
1.1 Additional charges travel groups. Any food intolerances, allergies, special Europe. In this case, clients will instead receive a double
Some of the hotels charge additional fees during certain menu requests or medical treatments of individual parti- bed with 2 separated mattresses and their own bedcover.
holiday periods, international congresses or major events cipants having an influence on the diet must be commu- In such cases, no demands of compensation can be made
(approx. 10 - 30 % of the total price in addition to the ori- nicated to Travel Europe at the time of booking or, at the for matters attributed to this kind of accommodation. If
ginal price). For stays during these periods (e.g. Formula latest, when the rooming list is submitted. Travel Europe double beds with 2 separated mattresses and their own
One grand prix or European Football Championship) or on will forward these details to all hotels and restaurants in- bedcover are not available, guests can be accommodated
important congresses, Travel Europe reserves the right to volved. Any costs incurred for special meals must be paid in 2 separate rooms for an additional charge.
modify its prices and/or booking conditions. by the participant on site. 2.3 Special room requests
Short stays and overnight stops: supplements may ap- 1.8 Variations at the exchange rate Special room requests such as disabled-accessible
ply for short stays up to 3 nights, which will be added to Prices of all tour programs operated until 31st Octo- rooms, rooms with balcony, rooms with sea view, rooms
clients’ travel costs. To guarantee certain complimentary ber 2024 are based on the exchange rates valid on with shower etc. must be communicated to Travel Europe
services offered by the hotels (e.g. - dancing evenings 01.03.2023. Prices of all tour programs operated from at the time of booking or at the latest when the room list is
with live music) a minimum stay of 4 nights is necessary. 1st November 2024 are based on the exchange rates submitted. Travel Europe will book these rooms depending
1.2 Hotel categories valid on 01.03.2024. Travel Europe reserves the right to on availability in the hotels. The availability of disabled-ac-
The hotel categories correspond to the official categories modify the selling price as a result of a change of the ex- cessible rooms is generally limited in the hotels and must
of the respective country. Some services related to a hotel change rate. These modifications and their consequences be expressly requested separately. Any additional costs
category in a given country may therefore not correspond on the selling price will be communicated to the Client 30 applicable to special room requests (with the exception
to the services offered by a hotel of the same category days prior departure at the latest. If Travel Europe receives of disabled-accessible rooms) will be charged to the cus-
in the country of residence. Travel Europe reserves the no reply from the Client within 8 days after the receipt tomer.
right to indicate their own hotel rating if necessary. Not of this information, the price increase is deemed to be
all activities ascribed to the hotel are guaranteed to be accepted. 3. SPECIFIC CONDITIONS FOR PACKAGES INCLUDING
available at the time of travel. Hotel facilities, such as the 1.9 Change of fees, taxes and entrance tickets prices FLIGHT(S)
restaurant, bar, pool, night club among others, may be Fees and taxes related to the services offered, such as 3.1 Specific conditions for groups
closed or have variable opening hours, depending on the airport fees, carbon and security tax, boarding or landing The Client has the possibility to book groups with quota.
season. Such operational decisions are at the discretion taxes in ports and airports: Travel Europe reserves the The Client may modify or reduce the allocated quota free
of the hotel in question, according to weather conditions, right to increase the agreed price in case of an increase of of charge up to 62 days prior to departure, unless other
safety requirements or occupancy rates. Therefore, no re- the fees and taxes mentioned above. Any price increase conditions have been agreed. The booking status will also
funds can be granted by Travel Europe for this reason. decreed by the State (e.g., VAT increase) will be passed have to be forwarded immediately to Travel Europe.
1.3 Group Concessions on in line with the increase. In case of a significant and 3.1.1 A deposit of 20% of the dossier’s total amount
According to the program, Travel Europe can grant 1 unpredictable increase of entrance ticket prices of other should be made at the time of booking. In the case of a
group concession in a single room for every 20 full paying services (e.g. Plitvice Lakes National Park in Croatia), Tra- total cancellation of the dossier, this deposit will be non-
guests. No group concession can be granted for flights vel Europe also reserves the right to charge the Client the refundable.
and flight programs (except where mentioned otherwise). amount of this price increase. 3.1.1.1 An updated sales status should be forwarded to
1.4 Child Reductions 1.10 Complaints Travel Europe every two weeks from the group’s reserva-
Children pay a reduced price for the accommodation If, for any reason, either after departure or on site, a tion. The rooming list (of +/- 10%) should be communica-
when sharing a room with two full paying adults. No child customer decides to forego any service included in the ted to Travel Europe 45 days prior the group’s arrival at the
reduction will be given for other services. The following re- package, they renounce the right to any refund or com- latest. Any sales status or rooming list forwarded to Travel
ductions apply - except where mentioned otherwise (like pensation from Travel Europe for said service. Europe will be considered as a final reservation.
for example hotel accommodation in Croatia): Any and all complaints regarding services booked through 3.1.2 Cancellation
0 – 1,99 years 100% reduction Travel Europe must be addressed to the company as soon • If the cancellation is made up to 62 days prior depar-
2 – 5,99 years 50% reduction as possible and received by Travel Europe within 4 weeks ture: the deposit of 20% remains non-refundable.
6 – 11,99 years 25% reduction after the end of the tour. All possible evidence (attestations • If the cancellation is made between 61 and 35 days
To receive a child reduction, the date of birth of each child from the guide or service provider, photographs etc.) must before departure:
has to be mentioned on every rooming list. be submitted alongside any request for compensation. o Total cancellation: the 20% deposit remains non-refun-
1.5 Excursion Package Tyrol Failure to comply with this deadline may affect the pro- dable and cancellation fees of €85 per person apply for
The excursion package in Tyrol can only be booked in cessing of the complaint. every final reservation.
combination with a hotel reservation. The Client is free to o Partial cancellation: cancellation fees of €85 per person
arrange the timings of the individual excursions in the pa- 2. ROOMS for every final reservation (for max. 20% of the seats ini-
ckage, but Travel Europe is also bound by availability and 2.1 Single bedrooms tially booked) or cancellation fees of €170 per person for
hours of business of our service providers with regards to The request for single rooms can only be fulfilled if the every final reservation apply (for any cancellation of more
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